Privacy Policy

How we collect, use, and protect your information.

Last Updated: December 22, 2025

1. Introduction

StaxxLogix ("we," "our," or "us") operates LienLogix, an AI-powered medical lien management platform. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our services.

We are committed to protecting your privacy and handling your data with transparency and care, especially given the sensitive nature of medical lien information.

2. Information We Collect

We collect several types of information to provide and improve our services:

  • Account Information: Name, email address, phone number, company name, and role when you create an account.
  • Client Data: Information you upload or enter about your clients, including names, contact information, case details, and medical lien documents.
  • Document Data: Medical lien documents, bills of reduction, and related files that you upload for processing.
  • Usage Data: Information about how you use our platform, including features accessed, actions taken, and time spent.
  • Technical Data: IP address, browser type, device information, and cookies for security and functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our AI document processing and lien management services
  • Processing and analyzing medical lien documents using Google Document AI
  • Matching clients and managing your lien portfolio
  • Communicating with you about your account, updates, and support
  • Improving our services and developing new features
  • Ensuring the security and integrity of our platform
  • Complying with legal obligations

4. Data Storage and Security

We implement robust security measures to protect your data:

  • Cloud Infrastructure: Data is stored on Google Cloud Platform with enterprise-grade security.
  • Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
  • Access Controls: Role-based access control ensures only authorized users can access specific data.
  • Audit Logging: All system access and changes are logged for security monitoring.
  • Secure File Transfer: SFTP integration for secure document transfers with providers.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these circumstances:

  • Service Providers: With trusted third parties who assist in operating our platform (e.g., Google Cloud Platform, Google Document AI).
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you explicitly authorize sharing with law firms or providers through our portal system.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law or for legitimate business purposes.

7. Your Rights

You have the following rights regarding your data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your data (subject to legal requirements).
  • Export: Request your data in a portable format.
  • Restriction: Request limitation of data processing.

To exercise these rights, contact us at sales@staxxlogix.com.

8. Cookies and Tracking

We use essential cookies for authentication and security. We do not use third-party advertising or tracking cookies. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: